Articles about Freshworks

Best practice benchmarking boosts IT service desk performance

Freshworks in partnership with ITWeb hosted a webinar on Service Desk Benchmarking.

CIO/CTO Agenda study results: 2023 key issues

Companies must consider multiple disruptive global scenarios in their planning for the next three to five years.

Right-sized ITSM delivers more ROI on IT budgets

IT service management solutions can have a significant impact on IT budgets, with the right tools delivering measurable value and ROI.

eBook: Supercharging ITSM with ITOM for Dummies

The need to digitise employee services and workflows across the enterprise is critical, says Freshworks.

Unified ITSM, ITOM helps enable always-on business

A Freshworks webinar explained why ITSM and ITOM are better together.

Freshworks named a challenger

Gartner recognises Freshworks as a challenger for Freshservice in the 2022 Gartner Magic Quadrant for IT Service Management Platforms.

Delight the digital-first customer with effortless customer service

Customer delight depends on delivering instant, personalised support on the digital channel of the customer’s choice.

How to deliver 'one-brand' customer experience

Freshworks' Seenivasan will be presenting a keynote address at the ITWeb CX Summit tomorrow.

eBook: Fundamentals of uninterrupted IT

IT has taken centre stage as a business enabler and necessity for enterprise digital transformation.

White paper: Elevating the digital workplace experience

The key challenge organisations face is delivering consistent and delightful employee experiences irrespective of role or location.

White paper: Delivering uninterrupted IT

Freshworks, in conjunction with Service Desk Institute, conducted a survey to research how companies in the Middle East and Africa are defining 'what success is in the unstoppable business'.

Report: State of CX in South Africa 2022

ITWeb, in partnership with Freshworks, conducted an online survey on the state of CX in South Africa in March/April 2022.