Report: State of CX in South Africa 2022

Issued by Freshworks
Johannesburg, 14 Jul 2022

eBooks

ITWeb, in partnership with Freshworks, conducted an online survey on the state of CX in South Africa in March/April 2022, to examine how customer service expectations have changed over the past year, and how chatbots and apps are being deployed to improve customer experience (CX).

Download the full survey report below.