Within a few years’ time, customer experience analysts will look back on 2020 and identify this year as the greatest catalyst customer service has ever seen.
How agile document workflow helps you respond faster and improve service.
IT is accelerating its own transformation, and results show that those that are further along are more successful at meeting their business objectives.
Adherence to POPIA conditions requires a combination of strict organisational policies and technical measures to be in place.
The ztC Edge platform addresses the challenges associated with traditional server and PC-based architectures commonly utilised in automation.
Shaping employee experiences for a world transformed.
The critical challenges to information security.
Transformation produces all sorts of new – and often unexpected – side effects, including new risks.
Nine stories from companies that are embracing messaging – and delivering real business value.