Articles about Unified Communications

Nology aims to be SA's leading unified communications distributor

The company has expanded its product portfolio and further invested in support and service.

Nology’s networking division positions to meet changing demands

The company is bolstering its B2B networking portfolio to meet an expected surge in demand in SA.

Keep CX goals in mind with unified communications

Cloud telephony, unified communications and customer experience meet in a sweet spot to enable effective work from anywhere.

OTT services, load-shedding decimate voice calls

The telecoms voice services sector sees a steep decline, with a particularly harsh impact from power cuts, says BMIT.

Implementing the five Ps of customer service in the contact centre

Speech analytics tools use AI to analyse conversations. Identify the sentiment of conversations and know the quality of your attention.

IP telephony firm Far South Networks liquidated

Poor trading conditions, erratic hardware supply and unserviceable debt burden cited as causes of the company’s demise.

Locally developed UC platform offers operational cost relief in tough economic conditions

A cloud-based unified communications and collaboration platform is crucial to the modern enterprise, says Rob Lith, CCO at Telviva.

CallCabinet receives 2022 Unified Communications Product of the Year Award

The UC industry award is judged by the editors of TMC’s Internet Telephony magazine.

CallCabinet awarded 2022 Communications Solutions Product of the Year

The company has won this TMC accolade for the seventh time running.

Driving digital business efficiencies with unified communications

In a world where remote working and digital tools are standard practice, leveraging a unified communications strategy to improve business efficiencies is logic.

Unified comms strategy underpins remote working

Businesses must secure their remote collaboration fundamentals to remain competitive in a post-pandemic, hybrid working world.

The future of VOIP

Tools such as Bria Enterprise are designed to provide easy-to-deploy unified communications and collaboration solutions for businesses and resellers.