ITWeb, in partnership with The CRM Team, is conducting a survey on the role of artificial intelligence in sales, marketing and customer experience. The aim of the survey is to find out what SA businesses know and think about the use of AI, particularly in the sales, marketing and CX fields.

In this survey, we ask businesses, among other things:

1. What challenges are faced in improving sales, marketing and CX?
2. Have you used AI-powered tools for sales, marketing and CX?
3. What are the barriers to using AI in sales, marketing and CX?

By completing the questionnaire, you stand a chance to win a R3 000 Takealot voucher.

The detailed results of the survey and the winner of the lucky draw will be published on ITWeb.

Thank you for participating!