African businesses have been trapped in a cycle of dependency on legacy technology providers, locked into excessive fees, restrictive contracts and inflexible systems, says James Guthrie, founder of Smartz Solutions.
Timeline
2025
March
- 24.
- 18.The companies say the collaboration will see them deliver scalable, future-ready and cost-effective communication solutions.
February
- 17.Contact centres relying on outdated technology are not just falling behind – they are actively losing customers, revenue and the ability to compete, says James Guthrie, founder of Smartz Solutions.
January
- 14.Smartz Solutions' contact centre platform is priced in ZAR and designed with the African market in mind.