CX
Levelling up authentication: Why voice biometrics should become a contact centre standard
By aligning voice biometrics with AI-driven self-service, companies can unlock secure and compliant contact centre performance, says Smartz Solutions.
CX
Shaping the future of SA’s contact centres: Why your voice matters
ContactBabel has launched its first in-depth research programme dedicated to the South African contact centre market.
Artificial Intelligence
Why AI in the contact centre is only as good as your strategy
Without the right strategy, processes and culture in place, even the most sophisticated AI solution will underperform, says Smartz Solutions.
Channel
Smartz Solutions, Merchants announce strategic partnership to power end-to-end CX success in SA
The Smartz Solutions platform, which integrates digital and voice channels, AI-driven features and advanced analytics, is being deployed within Merchants’ ecosystem.