Smartz Solutions, Merchants announce strategic partnership to power end-to-end CX success in SA

The Smartz Solutions platform, which integrates digital and voice channels, AI-driven features and advanced analytics, is being deployed within Merchants’ ecosystem.

Smartz Solutions

TechForum

Apr 30, 2025

End of legacy dependence: Why African contact centres must take back control

Modern customer expectations demand flexibility – omnichannel support, fast response times and personalised engagement across multiple platforms, says Henry Mc Cracken, CEO of Smartz Solutions.

Smartz Solutions

TechForum

Mar 24, 2025

Your technology provider turned its back on you – now it’s your turn

African businesses have been trapped in a cycle of dependency on legacy technology providers, locked into excessive fees, restrictive contracts and inflexible systems, says James Guthrie, founder of Smartz Solutions.

Smartz Solutions

Channel

Mar 18, 2025

Smartz Solutions, Jasco Enterprise announce strategic partnership to drive contact centre innovation in Africa

The companies say the collaboration will see them deliver scalable, future-ready and cost-effective communication solutions.

Smartz Solutions