Legacy contact centre tech: A strategic liability that’s costing you more than you think

Contact centres relying on outdated technology are not just falling behind – they are actively losing customers, revenue and the ability to compete, says James Guthrie, founder of Smartz Solutions.

Smartz Solutions

Jan 14, 2025

Currency chaos: Why embracing a ZAR-based contact centre solution could be a game-changer

Smartz Solutions' contact centre platform is priced in ZAR and designed with the African market in mind.

Smartz Solutions

TechForum

Dec 11, 2024

Demystifying AI: Breaking down the buzzwords

True AI, on the other hand, doesn’t just follow instructions – it learns, adapts and improves over time, says Carmen Hattingh, GM operations at Smartz Solutions.

Smartz Solutions

Nov 27, 2024

An AI revolution for contact centres: Inside customer-agent matching

AI-driven customer-agent matching uses advanced algorithms and real-time data to connect each customer with the agent best equipped to meet their needs.

Smartz Solutions