Transforming contact centres: Smartz Solutions approach to innovation, flexibility, cost-efficiency

Voice biometrics streamlines proof of life authentication for businesses and beneficiaries, while reducing costs and enhancing security, says Vanda Dickson, business development manager at Smartz Solutions.

With Smartz Solutions’ voice biometrics integrated into its omnichannel platform, authentication can occur in real-time during a natural conversation.

By integrating AI with human oversight, bots can manage routine tasks while seamlessly transferring more complex or emotionally charged issues to human agents.