Sinch’s integration with SAP Emarsys offers a flexible solution that allows brands to tailor messaging to each customer’s preferred channel.
Timeline
2024
November
- 19.
September
- 2. Knowledge Base AI allows businesses to create a smart FAQ bot for multiple channels in minutes, says Joachim Jonkers, Director of Product – AI at Sinch.
July
- 12. Gartner also highlighted the strength of Sinch’s Super Network, the breadth of its channel coverage, its AI capabilities, global market reach and integrations with over 500 platforms.
June
- 6. Sinch Campaigns enables marketers to create SMS, RCS and WhatsApp campaigns, allowing them to choose the channel, define the audience, create content, test, launch and track the results.
May
- 2. RCS can send up to 250 000 characters in a message, compared with 160 characters in an SMS, says Ryan Miller, sales lead – Africa at Sinch.
April
- 4. Apple announced that iPhones will support Google’s Rich Communication Services messaging in 2024.
February
- 28. Utilities in SA and Botswana are moving to reinvent their customer experience with the help of Sinch partner Zimele Technologies and SAP.
January
- 11. Consnet deployed Sinch CPaaS integrated with SAP Service Cloud to give JD Group's customers multi-channel customer engagement with context.