HealthCloud generates health scores from more than 60 data points to ensure insurers can better understand their customers, says Ben Phillis, commercial and business development director at Alula Technologies.
Insurers that implement dynamic pricing will use advanced technologies and sophisticated algorithms through AI and ML, says Ben Burger, commercial and new business executive at Alula Technologies.
Insurers must shift from transactional interactions to personalised touch points that enhance the customer experience and build long-lasting relationships, says Annalie Terblanche, COO at SilverBridge.
