There has been a surge in demand for communications platform as a service, with the global CPaaS market projected to reach US$17.2 billion in 2023.
Press release
Sponsored content
Timeline
2020
November
- 3.
October
- 22. Companies wanting to survive the pandemic’s fallout have to accelerate the pace at which they move to frictionless customer engagement, says SAP Digital Interconnect.
- 21. Becoming an intrapreneur helped me address customer needs, grow our business and motivate my team, says Rohit Tripathi, chief product officer and head of GTM at SAP Digital Interconnect.
- 16. Communications platform as a service drives the connections between the enterprise, people and things.
September
- 2. To be competitive, organisations must deliver effective and efficient messaging solutions across multiple communications channels, says Uffe Jes Hansen, VP MEA at SAP Digital Interconnect.
July
- 16. Communications platform as a service can help create a personalised dialogue with your customer at the right time.
June
- 4. Because agents access the call centre solution using a Web browser, all they need is a stable Internet connection and a laptop.
- 2. The SAP Digital Interconnect group is offering free 30-day trials for a three-month period for two of its services.
May
- 12. The only way to overcome this uncertainty is to enable open, effective and efficient communication between employers and employees.
April
- 18. Social messaging apps are a fact of life – not just in our personal lives, but for businesses that want to communicate effectively with their customers.
- 7. Chatbots can help shift the burden off your contact centre agents and empower your customers to get immediate answers to their questions.
March
- 23. A CPaaS offering will provide developers with APIs, sample code and software tools, as well as support through the process of implementation, says Manpreet Kaur, head of Social Engagement at SAP Digital Interconnect.
January
- 20. When scaling an IOT solution, not only will the number of devices increase, but the geographic scope expands – and this brings problems with coverage.
- 17. The most common factor holding enterprises back from adopting CPaaS is the existence of legacy systems, says SAP Digital Interconnect.