CXSept 19, 2024

Connect's Charlene George to speak at ITWeb CX Summit 2024

The Connect sales director will talk about how integrating siloed platforms is key to transformed CX .

TechForumAug 27, 2024

Frictionless CX. It's not just about the technology

To ensure the level of user adoption and usage that leads to a frictionless CX, companies must focus on a robust change management strategy alongside their technology implementations, says Charlene George, sales director at Connect SA.

TechForumDec 7, 2023

AI technology will save contact centre agents, not displace them

Rather than replace contact centre agents, AI is poised to enhance their capabilities and redefine their roles, says Martin Cross, chief strategy officer at Connect.