The advent of advanced AI systems has introduced a new paradigm, enabling companies to proactively anticipate and fulfil customer requirements, says Connect.
Press release
Client content
Timeline
2024
December
- 2.
November
- 25. AI-driven analytics can help contact centres identify trends and patterns in customer behaviour, enabling them to tailor their services to meet specific needs.
October
- 9. Data silos can hinder channel integration, leading to fragmented CX and lack of personalisation, says Charlene George, sales director at Connect SA.
September
- 19. The Connect sales director will talk about how integrating siloed platforms is key to transformed CX .
August
- 27. To ensure the level of user adoption and usage that leads to a frictionless CX, companies must focus on a robust change management strategy alongside their technology implementations, says Charlene George, sales director at Connect SA.