Data silos can hinder channel integration, leading to fragmented CX and lack of personalisation, says Charlene George, sales director at Connect SA.
Press release
Client content
Timeline
2024
October
- 9.
September
- 19. The Connect sales director will talk about how integrating siloed platforms is key to transformed CX .
August
- 27. To ensure the level of user adoption and usage that leads to a frictionless CX, companies must focus on a robust change management strategy alongside their technology implementations, says Charlene George, sales director at Connect SA.