CX
5 Feb

ConnectLive 2025: Redefining customer experiences, transforming contact centre operations in Jhb, Dbn, CT

ConnectLive 2025 provides a platform for industry experts and decision-makers to explore solutions, share best practices and network with peers who are shaping the future of CX.
Connect
CX
Dec 2, 2024

Next-gen CX: AI’s impact on customer experience

The advent of advanced AI systems has introduced a new paradigm, enabling companies to proactively anticipate and fulfil customer requirements, says Connect.

Connect
CX
Nov 25, 2024

How automation drives contact centre efficiency in SA

AI-driven analytics can help contact centres identify trends and patterns in customer behaviour, enabling them to tailor their services to meet specific needs.

Connect
BI and Data Analytics
Oct 9, 2024

Four ways data-driven insights create frictionless customer journeys

Data silos can hinder channel integration, leading to fragmented CX and lack of personalisation, says Charlene George, sales director at Connect SA.

Connect