How AI-powered virtual agents enhance efficiency in contact centres

Contact centre operators are using AI to craft conversational experiences with basic chatbots and more advanced virtual agents, driving the rise of immersive digital CX.

Connect

Cloud Computing

Mar 7, 2025

Cloud the cornerstone of AI-enabled contact centres of the future

AI, automation and cloud technologies are transforming customer interactions and experiences.

Connect

Feb 5, 2025

ConnectLive 2025: Redefining customer experiences, transforming contact centre operations in Jhb, Dbn, CT

ConnectLive 2025 provides a platform for industry experts and decision-makers to explore solutions, share best practices and network with peers who are shaping the future of CX.

Connect

Dec 2, 2024

Next-gen CX: AI’s impact on customer experience

The advent of advanced AI systems has introduced a new paradigm, enabling companies to proactively anticipate and fulfil customer requirements, says Connect.

Connect