Time: 18:00
Duration: 3 hours
Date: 27 February 2025
Executive Dinner
Reimagining Contact Centres with Scalable, Flexible, and Intelligent Solutions.
As businesses evolve in this fast-paced, customer-driven landscape, the future of contact centres hinges on leveraging the power of cloud technology to drive AI and predictive analytics. At this exclusive C-Level Executive Dinner, we’ll discuss how cloud-based solutions are transforming contact centres into intelligent, customer-focused hubs that deliver superior experiences and measurable business outcomes.
Join us for an evening of thought-provoking discussions, actionable insights, and networking with industry leaders as we explore how cloud is enabling the contact centres of tomorrow.
Join this Professionals Executive Dinner.
Modern contact centres harness various sophisticated technologies such as artificial intelligence, predictive analytics, unified communications, collaborative tools, and workforce management software. Cloud technology has enabled the creation of multidimensional contact centres, allowing customers to interact across multiple communication channels. Engaging customers positively can enhance satisfaction, resolve issues, boost revenue, and ultimately make the business more competitive and successful.
Shift your mindset from the office to the dinner table
with like-minded peers to cultivate meaningful conversations and relationships. This engagement will spark innovations, driving next-generation customer experiences in the constantly evolving landscape of cloud technology.
Why should you attend.
Leverage collective expertise.
Tap into the wealth of knowledge in the room to identify trends, refine strategies, and foster mutual growth. Explore how advanced technology and personalised interactions are redefining customer engagement and discuss strategies to implement these tools in contact centre operations for maximum impact.
Tackle technology challenge.
Participate in meaningful conversations to address barriers to adopting AI and predictive analytics, from integration complexities to agent enablement.
Collaborate & network with fellow C-Level executives.
Exchange insights, strategies, and challenges with fellow C-level executives to collectively shape the future of contact centre innovation. Form valuable partnerships and alliances with forward-thinking executives eager to share ideas and drive industry transformation.
Shape the dialogue on CX.
Contribute your expertise to discussions on the critical role of cloud, AI, and predictive analytics in driving next-generation customer experience.
Who should attend.
If you are a senior decision-maker in customer experience and contact centre management, this exclusive dinner event is for you! Including:
Chief Executive Officer (CEO), Chief Information Officer (CIO), Chief Technology Officer (CTO), Head of Contact Centre, Chief Technology & Innovation Officer (CTIO), Chief Information & Security Officer (CISO), Chief Experience Officer (CXO), Chief Digital Officer, Head: Digital Channel, Head: Digital Transformation, IT Directors
Register for this executive dinnerJoin for this executive dinner!
Venue.
Riboville Boutique Hotel & Restaurant
Our contemporary Dutch Conservatory-style venue, has a unique, intimate and sophisticated atmosphere that is perfect for any function from corporate breakfasts and lunches to select dinners and wine tastings.
Address
Gate 9, Waterfall Equestrian Estate
1 Apaloosa Dr, Waterfall
Midrand, 1682, South Africa
About Connect
Connect is a global systems integrator and digital transformation partner, delivering impactful, technology-enabled customer experiences since 1990. We specialise in AI, automation, and data analytics, offering personalised, vendor-independent CX solutions with global reach and local expertise.
For more information visit: www.weconnect.tech
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