Jordan SEKE, has emerged not only as a business consultant but also as a visionary orchestrator of transformation. He is the CRM Advocate, CX Strategist and Change Manager within the Department of Business Intelligence Services at the University of the Witwatersrand, Johannesburg. His saga is a relentless innovation with unmatched expertise and commitment to reshaping the landscape of business and technology. At the nucleus of Jordan's narrative lies an unparalleled mastery of the dynamic crossroads of Business, Customer Experience, and cutting-edge technology.