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Nkhensani Nkhwashu
Oct 9, 2024
2:30
CX
The crucial role of UX in CX strategies
A panel of experts at the recent ITWeb CX Summit discussed the importance of customer centricity.
Christopher Tredger
Oct 4, 2024
3:30
CX
Chang unpacks CX trends to watch as 'GenAI permeates reality'
Trends analyst Dion Chang outlines changing business-customer relationships in his ITWeb CX Summit keynote address.
Christopher Tredger
Sep 18, 2024
3:10
BI and Data Analytics
Brand building will define CX of the future – 1Stream
1Stream is a confirmed participant in the ITWeb CX Summit, to be held on 3 and 4 October.
Staff Writer
Sep 12, 2024
2:10
BI and Data Analytics
#ITWebCX2024: Integrating siloed platforms key to transformed CX
Connect SA's Charlene George highlights strategic importance of a unified customer engagement solution.
Christopher Tredger
Aug 26, 2024
1:40
CX
#ITWebCX2024: Why customer experience remains a game-changer
ITWeb's CX Summit 2024 will explore shifts in customer expectations and business realities.