29 Apr

ConnectLive Roadshow on the future of AI-enabled contact centres in SA

Each event explored how businesses can unify their contact centre ecosystems, leverage AI and adopt cloud technologies to deliver context-aware, personalised customer interactions.

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Artificial Intelligence

15 Apr

How AI-powered virtual agents enhance efficiency in contact centres

Contact centre operators are using AI to craft conversational experiences with basic chatbots and more advanced virtual agents, driving the rise of immersive digital CX.

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Cloud Computing

Mar 7, 2025

Cloud the cornerstone of AI-enabled contact centres of the future

AI, automation and cloud technologies are transforming customer interactions and experiences.

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Feb 5, 2025

ConnectLive 2025: Redefining customer experiences, transforming contact centre operations in Jhb, Dbn, CT

ConnectLive 2025 provides a platform for industry experts and decision-makers to explore solutions, share best practices and network with peers who are shaping the future of CX.

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