ConnectWise gives step-by-step advice for empowering your technology solutions business.
A service desk also manages the lifecycles of software packages used to provide critical information flow by utilising ITIL best practices, says ConnectWise.
IT solution providers need to look for ways to grow, streamline, and automate their traditional break-fix service environment, says ConnectWise.
The service level agreement sets the tone for a company's relationship with a new client, says ConnectWise.
More organisations are moving to a direct-to-Web and direct-to-cloud model, and a fundamentally different approach to security is needed, says Netskope.
The role and function of the contact centre in the modern enterprise has evolved, says Pivotal Data.
Big data can produce a lot of value, but only if you know how to claim it.
Modern consumers are less inclined to wait in line for a customer service representative, says Aspect Software.
A Dimension Data and meettheboss.tv e-book investigates how hybrid IT can boost the speed of business.