Technology alone can’t solve all the challenges that stand in the way of improving customer experience.
Use e-mails to set the stage, then swoop in with SMS to seal the deal, says Cellfind.
The State IT Agency discloses that investigations into fraud and corruption between 2022 and 2024 resulted in three dismissals and seven resignations.
Track changes, monitor progress and ensure compliance with confidence with SigniFlow's enhanced audit trails and logs.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
AI-driven analytics can help contact centres identify trends and patterns in customer behaviour, enabling them to tailor their services to meet specific needs.
Sage Intacct Consolidations Reporting with Auto-Eliminations allows organisations to consolidate hundreds of entities in minutes, says Rayburn Holdings.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
A law enforcement and MTN SA collaboration leads to the arrest of individuals alleged to be involved in OTP fraud.
With conversational AI integrated into WhatsApp, companies can automate customer service, provide real-time information and even process transactions.
Sinch’s integration with SAP Emarsys offers a flexible solution that allows brands to tailor messaging to each customer’s preferred channel.
Eskom board chairman and tech industry leader Mteto Nyati remains bullish on SA’s prospects, as hyperscalers, subsea cables and AI create key opportunities.
Businesses can streamline their billing and procurement by utilising their AWS Marketplace credits to pay for their monday.com licences.