All companies must have a clear, consistent view on risk and risk appetite, with an integrated identity and access management strategy.
Leveraging digital technologies will be key to reducing Eskom’s operational costs and enhancing the overall customer experience, says Mteto Nyati.
RSAWEB has earned a Google rating of 4.7 out of five from more than 22 000 independent reviews.
The cyber security firm appoints Graham Douglas to lead the company’s global customer and revenue operations.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Vodacom’s RED Core contracts are easier to understand and are more affordable, the company says.
ITWeb CX Summit Executive Dinner
ITWeb, in partnership with Exclaimer and Prodata, will host a webinar on how the e-mail resource can be used to differentiate services to customers and generate profit.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The social security agency’s KwaZulu-Natal office sees progress with income verification, leading to 184 828 social grant review cases.
Digital transformation needs structure, clarity and the right foundations, says Tony van der Linden, CIO of BBD.
The power utility’s goal is to ensure electricity price increases remain closely aligned with the Consumer Price Index, says chairman Mteto Nyati.
The company rolls out an AI system trained on 500 million users and 10 trillion data tokens, which it says will replace traditional e-commerce search.
Since taking to the skies 11 years ago, the low-cost airline has steadily invested in digital tools to streamline operations and enhance customer experience.