The city plans to train another 1 000 young people over the next few months through its Afterschools BPO programme.
Customer relationship management tools empower sales teams to understand customer trends, pain points and preferences, says Mark Annett, head of CRM sales and consulting at Camsoft Solutions.
It's time for new insurance companies to recognise the potential of digital platforms in enhancing customer experiences, says Huawei.
Business process outsourcing firm CCI South Africa plans to add a further 2 500 jobs, doubling the number of career opportunities it has already created in 2023.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Digital health checks can be conducted remotely and are often more convenient for individuals, the company says.
Discovery Health's head of CX will share his views at the ITWeb CX Summit 2023.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The Chinese tech firm plans to create 10 more job opportunities at its South African regional headquarters.
Having an effective CRM in place is the smartest, most efficient and cost-effective way to offer an excellent customer service, says Bruce von Maltitz, CEO of 1Stream.
The event brings together experts and customers to explore the theme: “Data protection redefined”.
Yazi is leveraging Google Cloud to help its customers across Africa evolve and grow into data-driven businesses.
Govender embarked on her journey to the position of head of marketing at The CRM Team through a series of pivotal moments that shaped her career.