Chatbots are completely changing the landscape of contact centres, says 1Stream CEO Jed Hewson.
Danie de Lange, MD of XContent, shares insights into the company's motivation for selecting the GYDE365 Platform.
Companies can team up with Voys as either a reseller partner or a wholesale partner.
The partnership will enhance the choice of contact centre as a service solutions offered in the country.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
South African contact centre employees are worried generative artificial intelligence will steal their jobs, as the industry increasingly incorporates AI-powered agents.
Consumer-driven AI is compelling businesses to adopt AI at a speed they’re struggling to keep up with.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Companies partner with ITWeb to host Executive Forum on 29 August, to showcase innovation accelerators.
In today’s data-driven world, companies need to treat data as a strategic asset.
Business process management ensures that your business processes align with the goals of the company, says Charl Kleynhans, senior manager: Business Improvement and Project Management at Altron FinTech.
AI mines user data to construct personalised experiences, from tailored product recommendations to user interfaces that adapt according to individual preferences.
Fusion Software DevOps meets the development and framework needs for Fusion Software and its expanding client base.