Netflorist's marketing manager joins the lineup of CX thought leaders at the ITWeb CX event on 5 October.
Entelect helps customers integrate Salesforce with other third-party applications and systems to ensure seamless data flow and process automation.
The company was named the Lenovo Intelligent Devices Group Relationship Partner of the Year and the IDG Platinum Partner of the Year.
By utilising the wealth of data stored in a company's event logs, process mining helps businesses identify when and where a customer interacts with their company, says Liz Allen, head of automation at Ovations Technologies.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
CRM specialist looks to standardise global hybrid cloud infrastructure.
The AI trend in CRM will lead to a more holistic and seamless customer experience, says Mint Group.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Appointment follows the opening of Kura's second outsourcing site in KZN in july.
The company won a FINAT Award for wine labels it designed for Neil Ellis.
Customer experience must be driven by the right partner ecosystem and underpinned by AI to deliver real business value, says Sinch.
From the moment you capture your customer’s details in Salesforce, DocFusion ensures you can produce customised communications that are tailored to their needs, the company says.
At ITWeb CX Summit, co-founder of Naked Insurance will share how the digital-first insurtech built a data-driven customer experience.