Smartz Solutions' Automatic Interaction Distribution tool gives contact centres accurate customer-agent matching with real-time sentiment analysis, reporting and profile building.
Communications minister Mondli Gungubele uses a global stage to reinforce government’s commitment to the troubled South African Post Office.
The retail giant adds smart artificial intelligence-assisted search tools to its ASAP! app, among other upgrades.
Panelists agreed on the direct correlation between employee experience (EX) and CX.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Automation of business processes through AI can boost customer experience, says Verint’s McNeilage.
Clint Payne of Upside Down CX opens ITWeb CX Summit with a keynote on the synergy of people and technology in building CX.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
AI-driven marketing tools empower businesses to make data-driven decisions, personalise customer interactions and optimise their marketing strategies, says Nazareen Ebrahim, founder and CEO of Naz Consulting International.
GenAI's impact on service delivery will be under the spotlight at ITWeb CX Summit tomorrow.
The telco collaborates with Accenture and Genesys to deploy an AI-driven analytics contact-centre-as-a-service platform.
At the ITWeb CX Summit next week, Yugeshree Frylinck will share tips on maximising ROI from CX investments.
AI-powered virtual agents help to address the barriers of personalisation and smart automation you'd normally face in traditional self-service, says ManageEngine.