With most of its clients being international companies, UON Group needed a more secure and controlled method of storing customer data.
iKhokha has integrated its iK Pay Gateway into Shopstar in order to reduce costs and effort for those looking to explore the world of e-commerce.
The unemployment fund kicks-off a country-wide education campaign, to encourage USSD and zero-rated platforms use.
Entelect’s CEO, Shashi Hansjee, announced that Daniel Manyemwe will be stepping into the role of chief customer officer.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
More locals embrace AI-based chatbots to make queries and online purchases, says Cape Town-based rather.chat.
The National Consumer Commission’s e-Services portal overcomes hiccups to make it possible to file complaints online.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The tax authority’s automated risk assessment capabilities flag over two million instances of potential fraud, securing R79 billion for the fiscus, says commissioner Edward Kieswetter.
With real-time data analysis, the contact centre of the future will be able to anticipate a customer query, says Martin Cross, chief strategy officer at Connect.
Officials position the city as a global site for offshore call centres, amid growing interest from the UK and US.
The rise of AI, cloud and the employee experience in shaping the CX of the future.
With a scalable CRM solution in place, brands can be ready for seasonal peaks to take advantage of increased sales opportunities, says Jed Hewson, CEO of 1Stream.