Local consumers are increasingly using AI tools to compare products and prices, and find discounts and deals.
Speakers at CEM Africa 2026 stressed that AI alone is not the key to delivering better experiences to customers.
The big-four bank reveals its AI-based chatbot handles over 100 000 queries per month from 1.6 million users.
The City of Cape Town expands cashless payments to more customer interaction and motor vehicle registration and licensing offices.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Black Friday rewards online retailers whose systems are ready weeks before the day itself, says Warren Mc Nicol, Head of Sales at Stock2Shop.
ITWeb CX Summit Executive Dinner
The Public Protector urges remedial action at the financial aid scheme, instructing its board to develop a digital modernisation and systems integration plan within 30 days.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
How prediction, on-site power and lower operating costs are shaping Telkom’s mobile network.
The ICT Group is bringing infrastructure, connectivity and intelligent customer engagement together as businesses look to simplify increasingly complex technology environments.
Investment focuses on strengthening digital infrastructure, enhancing cyber security, and advancing data, cloud and AI initiatives.
Businesses looking to introduce AI into their customer service environments must first ensure the underlying customer information is accurate, current and consistently maintained, says Camsoft Solutions.
The bank scales AI across relationship management, payments and lending, while investing in governance, skills and infrastructure.
Operators are discovering that the real cost of AI is not the software licence – it's the infrastructure required to run it, says Sanjay Govender, head of GBS/BPO solutions at Qrent.