Achieving consistent high quality service outcomes requires deep application monitoring across every customer journey, says Christopher Moreland, senior pre-sales solutions architect at CASA Software.
The e-hailer opens its second local driver engagement centre, to strengthen its communication channels with driver-partners.
Behavioural insights offer a solution to prevent fraud, and local banks should adopt it to protect customers, says Clive Gungudoo, financial crime and risk management specialist at MoData.
FNB CEO Harry Kellan reflects on SA’s digitisation of financial services, predicting it’s unlikely to slow down, as more affordable smartphones will become available.
Merchants must accept any payment token their customers prefer, says Altron FinTech.
A company's e-commerce website isn't just a place where transactions happen; it's a primary revenue generator.
The SaaS-based AI-powered supply chain orchestration and execution platform has been recognised as the only vendor in the “Customers’ Choice” quadrant of the report.
GenAI will help ease the burden of managing medical documentation, according to InterSystems.
The digital tool allows artworks and heritage items to be recorded by city officials and viewed by the public.
The fintech group’s social grant business is growing 361% year-on-year and it now has 1.5 million active accounts, says CEO Lincoln Mali.