The Department of Tourism banks on a number of security measures, including the Secura Traveller app, to ensure the safety of tourists during busy festive period.
The Department of Transport takes a staggered approach in rolling out its smart enrolment solution, with plans to reach 55 centres before going live in all provinces.
The private hospital group advances colorectal robotic-assisted procedures at Netcare Milpark Hospital in Johannesburg.
With 2024 on the horizon, experts predict a year of accessibility and inclusivity in the artificial intelligence sector.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The price adjustment encompasses an average increase of 4.3% on customers’ total monthly bills, says the telco.
The electric vehicles are driven by previously unemployed youths who earn commissions from sales and sign-ups.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
CCI South Africa establishes a contact centre in KwaZulu-Natal’s biggest township, with plans to grow in the community.
When implementing AI and chatbots to connect with customers, there must be a balance of machine intervention and human empathy.
Arthur Goldstuck’s latest book unpacks the fundamentals of artificial intelligence, providing an overview of the technology’s rising popularity.
Rather than replace contact centre agents, AI is poised to enhance their capabilities and redefine their roles, says Martin Cross, chief strategy officer at Connect.
Customer communications affects so many different aspects of a business.