Going beyond chatbots, digital agents tap into GenAI to solve problems for customers.
Marketplace enables Altron to sell any Microsoft CSP licensing directly to customers.
In pursuit of becoming an API- and artificial intelligence-led organisation, the telco ramps up its AI strategy.
A mobile-first approach improves customer experience, so companies should consider remote server and cloud access for mobile as standard for employees.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Geospatial data allows for a nuanced understanding of customers, going beyond basic demographic information to include their physical locations and transactional behaviours, says Charl Fouché, COO at AfriGIS.
Super iPaaS, introduced by Software AG and supported by mWtech professional services, offers a solution to the 'chaos of connectivity', the company says.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
4Sight’s partner, Nkusi IT Specialized Services, successfully deployed Microsoft Dynamics CRM online at ECDOH, focusing on case management and incident management.
To drive customer-centricity and agility, companies need to short-circuit problem-solving, create alignment and base decisions on tangible insights.
Knowing clients’ wants and needs allows firms to assess if trends are scalable through market intelligence and applying its own judgement.
The company was selected as one of the three finalists for the IAPP’s 2023 Privacy Innovation Awards – EMEA/APAC region.
Free State’s Department of Health and Vodacom launch digital health solutions to improve medical care in the province.