The power utility’s toll-free hotline is solely dedicated to Joburg residents to escalate power supply interruptions as well as area and streetlights outages.
The partnership strengthens Logicalis’ capability to deliver connectivity solutions that are fit for purpose in both enterprise and SME customer environments.
The streaming service slates timeline to move viewers over to new streaming platform powered by Peacock’s technology, as it readies February relaunch.
The city invites youth and unemployed residents to expand entrepreneurship and business knowledge.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The absence of a CRM system creates islands of information and silos in the various departments or divisions, says Mark Annett, head of CRM sales and consulting at Camsoft Solutions.
The move promises better experiences for both merchants and shoppers.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The company redefined AI as ‘affectionate intelligence’ and highlighted the technology’s key role in elevating the customer experience.
Consnet deployed Sinch CPaaS integrated with SAP Service Cloud to give JD Group's customers multi-channel customer engagement with context.
MultiChoice's streaming service will relaunch with a new app and new product suite slated.
Register your domain name and build a website that reflects your brand, showcases your products or services and provides easy ways for customers to contact you.
These calls included various incidents such as accidents, medical emergencies, suicides, trauma cases, and others.