Collaboration expected to unlock new revenue channels.
AI-driven customer-agent matching uses advanced algorithms and real-time data to connect each customer with the agent best equipped to meet their needs.
Retailer implements GK Software system across 2 450 outlets in South Africa.
Google’s Johannesburg cloud region sees demand for its services, as more local organisations seek to improve CX with AI.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Technology alone can’t solve all the challenges that stand in the way of improving customer experience.
ITWeb CX Summit Executive Dinner
Use e-mails to set the stage, then swoop in with SMS to seal the deal, says Cellfind.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The State IT Agency discloses that investigations into fraud and corruption between 2022 and 2024 resulted in three dismissals and seven resignations.
Track changes, monitor progress and ensure compliance with confidence with SigniFlow's enhanced audit trails and logs.
AI-driven analytics can help contact centres identify trends and patterns in customer behaviour, enabling them to tailor their services to meet specific needs.
Sage Intacct Consolidations Reporting with Auto-Eliminations allows organisations to consolidate hundreds of entities in minutes, says Rayburn Holdings.
A law enforcement and MTN SA collaboration leads to the arrest of individuals alleged to be involved in OTP fraud.