South Africa’s Information Regulator takes a strong stance against telemarketers, deciding that telemarketing by telephone constitutes electronic communication.
Customer-agent matching employs advanced algorithms, machine learning and sentiment analysis to pair customers with the most suitable agents, says Leon Katzke, chief software officer at Smartz Solutions.
Designed to help product management use design thinking to put customers at the centre of everything they do, Kaizania's Agile Product Management course offers techniques to help align strategy and customer needs.
The US-based blockchain firm partners with SA’s Digital Solutions Group and appoints ICT heavyweight Vincent Maher as global CEO.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
AI technologies allow SMEs to analyse vast datasets quickly and accurately, unveiling patterns and insights essential for strategic planning.
The key to transforming employee experiences in contact centres lies in moving beyond mere task allocation.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The South African government looks to reform the country’s visa system to attract remote workers, says president Cyril Ramaphosa.
By leveraging AI and machine learning, banks can interact with customers in real-time through their preferred communication channels: chat, voice or text.
Commitment to innovation sees winning employees of the Telkom Group’s Innovation Challenge bag up to R1.25 million in prize money.
The CRM Team will collaborate with monday.com to present a live webinar: 'Work smarter, not harder', on 29 February.
Telviva has designed a service experience ecosystem for its contact centre customers geared towards delivering a full service to a company that runs a contact centre, says Kelvin Brown, director at AnD Communications.