The company's personalised approach ensures clients receive the support necessary to maximise their software investment, says Francois Botha, head of account management at Fusion Software.
The association says it’s studying the Information Regulator’s conclusion on electronic communication as it pertains to telemarketing.
ServiceNow and NVIDIA plan to build additional telco‑specific GenAI use cases based on the unique needs of customers.
Utilities in SA and Botswana are moving to reinvent their customer experience with the help of Sinch partner Zimele Technologies and SAP.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
CallCabinet's recordings encompass video, screen recordings, chat, e-mail and social media for a holistic view of all business conversations.
Planning to expand after securing R38.3 million seed funding, Cue appoints its executive founders to C-level leadership positions.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The Information Regulator issues the first enforcement notice against a direct marketing firm, saying it contravened section 69 of POPIA.
Stricter requirements now demand exclusive responsibility from data holders and expanded rights for data subjects, says Mark Annett, head of CRM sales and consulting at Camsoft Solutions.
As companies embrace the convergence of workflow visualisation, data insights and task automation, the future looks promising.
After launching its Menlyn-based concept store, the telco plans four more self-service and cashless retail stores across SA.
South Africa’s Information Regulator reveals data breach notifications of as many as 150 a month, up from 56 this time last year.