Philippines-headquartered Sourcefit opens offices in Cape Town, extending its reach to the South African market.
Leveraging geospatial data to strategically locate financial service points enhances the ability to track and boost financial inclusion, says Brian Civin, chief sales and marketing officer at AfriGIS.
Chat commerce enables businesses to interact with customers, provide customer support and facilitate transactions using a messaging platform.
CRM company hosted its South Africa Partner Awards 2024, including nine award categories.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Whether it's part of your marketing strategy or for financial institutions that rely on OTPs, SMS is here to stay, says Stefan van Jaarsveld, product manager for messaging at Cellfind.
Broadcom’s acquisition of VMware warrants careful consideration by both VMware users and the broader technology community, says Paul Wallett, national sales manager at BUI.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The Companies and Intellectual Property Commission completes maintenance of core IT systems following last week’s cyber attack.
A key feature of monday.com is its customisable boards, which serve as the foundation for managing customer-related tasks and interactions.
Think Tank is dedicated to the ongoing upskilling of its consultants in diverse products and platforms to ensure a holistic perspective of service management.
The big-four bank expects to complete its digital transformation initiative this year and sets its sights on creating revenue streams from data.
The digitally-obsessed low-cost airline has no plans to pump the breaks on its technology and innovation efforts, says CIO Eswee Vorster.