South Africa’s global business services sector created over 14 000 new jobs in the space of nine months in 2024.
Glu targets middle-upper income individuals in South Africa.
Customers can schedule services directly on Leroy Merlin’s website, combining product purchases with the option to hire trusted professionals.
AI is playing an increasingly important role in driving customer and staff engagement by automating routine tasks and enhancing personalisation, says David Meintjes, CEO of Telviva.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Agentic AI enables autonomous decision-making, hyper-personalised services and seamless customer experiences, says Brendan van Staaden, chief AI officer at MoData.
ITWeb CX Summit Executive Dinner
Ayoba offers omnichannel opportunities, allowing you to reach customers wherever they are – on the ayoba app, your personal website or social media.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The benefits AI can offer to retail companies will impact both their business operations and their customers’ experiences, says Caswell Mthembu, business development manager at BlueStar.
The partnership seeks to revolutionise IT and business outsourcing and strengthen delivery capabilities.
Every Huawei access point is built with Huawei’s patented dynamic zoom antennas with AI, to increase the coverage range by 20%.
Focused on AI development and integrated with ChatGPT and conversational bots, the platform has features to create feeds and suggestions that help agents answer queries quickly and efficiently.
The global Chinese e-commerce platform has recorded growing local consumer uptake since it launched in the South African market.