The big-four bank completes its nine-year “Managed Evolution” IT modernisation, and will continue investing in emerging technologies, such as AI and GenAI.
The bank responds to a growing demand from Shyft customers for more immediate access to funds.
SASSA plans to up cyber security after an investigation uncovers vulnerabilities in online applications for the Social Relief of Distress grant.
The artificial intelligence research and product lab and its collaborators unveil the Esethu Framework, dedicated to AI ethics and inclusion.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Some 90% of surveyed SA SMEs have adopted digital payments, highlighting the shift to contactless transactions, says Mastercard.
By leveraging advanced analytics and sentiment analysis tools, companies can gain deeper insights into customer interactions, agent performance and overall service quality.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Company secures $69 million in funding, of which $10 million is earmarked for the South African market.
The company is looking to switch on its fifth-generation connectivity technology in the “next couple of months”, says CEO Jorge Mendes.
Maintaining a website involves regular updates, backups, security monitoring and performance optimisations.
The Electoral Commission of South Africa plans to host an electronic voting conference in Cape Town, in March.
Online payments solution WigWag comes back under the Stitch umbrella, rebranding to become Stitch Express.