Applications for the 2024 Hustle Academy cohort are open to small and medium businesses in Kenya, Nigeria and South Africa.
International business process outsourcing firm Foundever opens shop in Cape Town, promising employment for 3 500 Capetonians by 2026.
The e-tailer’s ‘dynamic pricing’ strategy, which uses algorithms to personalise prices, is poised to rake in scores of local shoppers, say experts.
The CRM Team sees enterprise resource planning as a natural extension of its existing service offerings, allowing the company to deliver greater value and versatility to its clients.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Local online retail reaches a critical stage, exceeding 6% of total retail, as physical retail falls flat, says research firm World Wide Worx.
Understanding the customer’s perspective and showing empathy can significantly enrich CX for the business, says Tshidi Machaba, Group Head of Sales at inq.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The US-based e-commerce giant has officially gone live with its much-anticipated online marketplace in South Africa.
Pretty bad, if you’re honest. Here’s why and how it needs to be fixed to realise the benefits of the data revolution.
Utilising tools like the WhatsApp Business API from Cellfind can positively impact how businesses interact with their customers.
Local online shopping retailers are enraged over multinational e-commerce disruptors Shein and Temu, accusing them of anti-competitive practices, which they both deny.
AI-powered search is not just about responding to user queries but understanding and anticipating the user's needs, says Algolia's Valerie Waterschoot.