Smartz Solutions provides omnichannel communication solutions designed to unify back-office operations, communications and employee engagement.
The State IT Agency aims to give its training arm enough of a boost to warrant accreditation with MICT SETA and the Quality Council for Trade and Occupations.
It’s no surprise that British-based streaming service BritBox has decided to close its offering in South Africa, say analysts.
As financial crimes continue to make headlines, there is increasing recognition of the importance of identifying those responsible for illicit transactions, says DocFox's Hawken McEwan.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
A paradigm shift introduces product thinking to data, resulting in domain-specific data products that evolve with changing business needs.
Establish clear, measurable goals for your business and develop actionable plans to achieve them.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Service excellence is at the core of Brilliant Cloud's approach when implementing Acumatica ERP software for its clients, the company says.
Sexual health information hub #ForeverWena turns to a WhatsApp chatbot to equip young people with relevant HIV/AIDS education.
The governing party debuts the myANC Digital app ahead of the elections, joining other political parties in electioneering via tech.
The TakealotMORE subscription service, similar to Amazon Prime, offers fast, free delivery and collect options on Takealot.
The national legislature introduces a website and WhatsApp chatbot dedicated to the reconstruction of the buildings gutted by fire in 2022.