How can a fintech firm remain relevant for 20 years in a rapidly-changing landscape? An entrepreneurial mindset is a must.
SA’s business process outsourcing sector helped create 6 018 new jobs countrywide between October and December 2023.
The digital insurance marketplace adds artificial intelligence to improve its platform’s customer experience and efficiency.
One of the most significant challenges contact centres face is the reliance on traditional legacy systems, says James Guthrie, founder of Smartz Solutions.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The NSFAS administrator reveals filing of court papers to terminate the contracts with direct payment service providers, following irregular appointment processes.
With many organisations aspiring to build their own large language models, retrieval-augmented generation can build context and trust into GenAI.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The short-term insurer acquires the local online marketplace company for home services for an undisclosed sum.
Digify Africa opens applications for its free upskilling programme, in an effort to spur participation in the gig economy.
With robotic assistance, the AfroCentric Group subsidiary reduces the number of days taken to dispense chronic medication.
Before taking the leap into cloud, executive teams need to have a firm understanding of how the business is positioned in the market.
Challenges that were resolved included dropped calls, long wait times and no customer context visibility for agents.