Microsoft Dynamics 365 is the go-to solution for helping businesses transform their customer experiences, says The CRM Team.
Local couriers face a unique set of challenges and opportunities, as Amazon, Shein and Temu disrupt SA’s e-commerce market.
The retailer’s crypto payments jump to R1 million a month in sales, as shoppers pay for groceries, data, airtime and municipal bills using the digital currency.
DocFusion enterprise document generation changes the game for Salesforce users.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Too often, companies attempt to leap directly to sophisticated chatbot implementations without laying the proper groundwork, says Kevin Staples, specialist software engineer and CEO of BBD Group.
The local telecoms industry continues to battle to resolve customer complaints posted across social media platforms, with a negative sentiment of -87.7%.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
New company Suppple launches an artificial intelligence health chatbot aimed at all 54 African Union member states.
The partnership expands Turrito Networks' capabilities in Microsoft Cloud environments, enabling it to deliver enhanced value and expertise to its customers.
XContent, in association with Microsoft, held its Dynamics 365 roadshows in Cape Town and Johannesburg recently.
WhatsApp for Business chatbots offer solutions that automate interactions, provide instant responses and create engaging and efficient customer experiences.
The national legislature is advertising for a range of mobile devices, tablets, laptops and voice and data services.