Shift to platform business model a boost for financial services providers, says GhostDraft.
Agile isn't just a methodology or a set of practices – it's a mindset that prioritises flexibility, collaboration and continuous improvement, says Germaine Hendrikz, head of agile at Kaizania.
Artificial intelligence, while powerful in many aspects, struggles to match the human touch required in outbound sales.
Digital communication may take multiple forms, but it’s a key ingredient in every business today.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
With 1Stream CX, AI-powered chatbots and virtual assistants can provide immediate support to customers.
The best and most modern CRM solutions are scalable and can grow alongside your business, says Centrax Digital.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Online admissions for grades one and eight for the 2025 school year will open on 11 July, says the provincial education department.
The local fintech firm enables local businesses to accept payments via Apple Pay, Google Pay and Samsung Wallet.
Non-profit We the People SA turns to generative AI to translate the formal language of the Bill of Rights into contemporary phrases and words.
1Stream CX automates routine tasks like data entry and scheduling, allowing your team to focus on more strategic interactions.
The big-four bank still sees fraud attempts on some international transactions, as customer complaints continue to pour in.