The Meta-owned platform remains at the top of the most used social media by SA organisations, while X declines dramatically.
Healthbridge has earned recognition as a Top Gender-Empowered Company by Standard Bank Top Women.
Companies need smart solutions that fit into their unique environment, align to company strategies and meet the clients at the level they’re expecting, says Streicher Stegmann, executive and principal architect at BBD.
Huawei anticipates mobile artificial intelligence will be embraced over the next 10 years – ushering in a critical era of accelerating the intelligent world.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
1Stream CX is an all-in-one platform designed to bridge the gap between sales, marketing and customer service.
The company announced updates to its partner programme at the Pure//Partner Forum, including new incentives, billing automation and intelligent visibility into customer assets.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The company had to prove it employed a strong team of well-trained and certified AWS technical experts, and show a market-leading customer experience focus.
The integration of artificial intelligence and messaging platforms is transforming how banks and insurance companies interact with their customers.
AfriGIS has provided a text-based weather warning system that MiWay uses to alert its clients about severe weather conditions.
The company was recognised as one of the top 100 companies shaping the future of AI in finance.
Personalising the customer experience is necessary to build and improve customer satisfaction and loyalty, says Shakeel Jhazbhay, GM: Digital Business Solutions at Datacentrix.