The combination of artificial intelligence, data and social listening is a winning formula for marketing and customer experience.
If retail businesses want to maximise their brand, they need a much clearer understanding of their customers, says UC-Wireless.
The provincial education department’s online admissions system opened for grades one and eight registrations last week.
Industry partners Decisioneering and Medallia to showcase CX tech, expertise at CEM Africa.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
By combining effective communication tools with micro-learning capabilities, retailers can unlock the full potential of their young talent pool, says Merel van der Lei, CEO of Wyzetalk.
Key features of WHMCS include automated account provisioning, domain management, invoicing, payment processing, support ticketing and customisable client portals.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The South African Revenue Service has already recorded over 16 million digital exchanges with taxpayers this filing season.
Without a clear understanding of how AI fits into the overall strategy, contact centres risk misalignment, says James Guthrie, founder of Smartz Solutions.
The support desk software generates and logs support tickets and tracks and manages them until they are resolved.
Domains.co.za is an ICANN accredited domain name registrar, which means it adheres to the highest industry standards and best practices.
The combination of predictive analytics and BI enables businesses to understand their current position and anticipate future trends, leading to enhanced decision-making.