Cape Town’s business process outsourcing sector now employs 90 000 people, after adding more than 10 000 local jobs in one year.
The company’s managed contact centre as a service helps businesses manage their customer interactions across multiple communication channels.
The enhanced durable touch computing system further boosts operator efficiency, while the operating system provides versatility and simplicity to minimise onboarding time.
In all sectors, time is of the essence when it comes to developing solutions that offer actionable insights and real business value, says Synthesis.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The power utility aims to ensure customers will be able to continue to seamlessly purchase electricity beyond the 24 November cut-off.
There is a disconnect in what companies think drives repeat business among consumers, versus how they actually behave.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The company is nominated in the Innovation Awards category for the Best Enterprise Contact Centre Platform.
Customer management is more than just a regulatory requirement; it is a strategic imperative for businesses in the digital age.
The telephony group appoints Mpho McNamee as chief corporate affairs officer, to strengthen stakeholder engagement.
The Department of Tourism suffers a widespread ICT service outage, affecting phone lines, e-mails and website-related services.
The local fintech acquires customer software development firm Operativa for an undisclosed amount, as it looks to expand across Africa.