The sector grapples with an evolving threat landscape that now includes cyber crime targeting mobile and data infrastructure.
The home improvement retailer has implemented a yard management solution that helps to measure and improve its customer experience and operations.
CloudZA’s solution plugs into existing voice systems, whether they’re on-premises or cloud-based, and brings in the power of generative AI.
SA’s customer experience landscape has evolved, and C-level executives have a deeper understanding, according to The CX Group.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
South Africa’s biggest mobile network operator reports a strong financial performance for the first quarter, with group revenue rising 10.6%.
ITWeb CX Summit Executive Dinner
The Prepaid24-powered platform allows for prepaid electricity purchases, municipal account payments and buying online vouchers.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
As the vehicle trading platform positions AI as the cornerstone of its growth, it is autonomously buying cars without human pricing involved.
The global CRM firm suggests this emerging technology handles routine queries, allowing human workers to focus on complex, empathetic relationship building.
Financial automation efforts are accelerated to ensure better compliance with the Public Finance Management Act, says MEC Lebogang Maile.
Waterfall City is adopting smart retail tech and flexible leasing to counter rising competition from global e-commerce platforms.
LabourGenie.net Customer Day is hosted in partnership with Deel Local Payroll powered by PaySpace and Peopleware, and will take place on 7 August.