To ensure the level of user adoption and usage that leads to a frictionless CX, companies must focus on a robust change management strategy alongside their technology implementations, says Charlene George, sales director at Connect SA.
ITWeb's CX Summit 2024 will explore shifts in customer expectations and business realities.
Exaze is building out its capabilities in the GenAI and machine learning domains, and also aims to expand its footprint, says Harpreet Randhawa, co-founder of Exaze Solutions.
Gauteng premier Panyaza Lesufi announces plans to introduce an online register for indigent households across the province.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
At the backend, AI models work like chemistry. They can extract value from data, but only if we provide the right ingredients, says Doug Woolley, VP sales southern Africa and director at Dell Technologies SA.
Vagmine Tech IT's banking client opted to modernise its digital capabilities, enhancing its mobile and internet banking services to serve its customers better.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Administrator Freeman Nomvalo acknowledges the National Student Financial Aid Scheme does not possess credible student data and is vulnerable to cyber attacks.
The envisioned upgrades will deliver new functionality, improved ease-of-use and enhanced debt management, says the utility.
The big-four bank reveals its total IT spend now accounts for 28% of group expenses, as it continues to invest in new digital capabilities.
One of the least risky approaches to incorporating LLMs into enterprise operations is using them as AI agents and assistants, says BBD.
The Vodacom Business, Anani and UNISA call centre will serve as an employment vehicle and bridge between the university and students.