A new local study reveals a turnaround in GenAI platforms, as OpenAI’s ChatGPT remains static, with Microsoft Copilot hot on its heels and Google Gemini falling in usage.
The power utility assumes control of electricity billing, in a bid to “resolve the long-standing billing challenges” experienced with the City of Johannesburg.
Gauteng’s Department of e-Government will put its R1.5 billion budget towards continued digital transformation efforts in 2025/26.
Qaalfa Dibeehi, managing partner at Human2outcome, is confirmed as the keynote presenter at the ITWeb CX Summit, taking place on 24 July.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The emergency response platform partners with an original equipment manufacturer, with its service embedded on some Samsung devices.
ITWeb CX Summit Executive Dinner
The draft policy direction on the role of equity equivalent investment programmes in the ICT sector receives over 19 000 submissions in the public consultation process.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The local streaming platform has reported a 70% year-on-year growth in registered users, says brand manager, Thapelo Ramatsui.
WhatsApp chatbots are intelligent assistants, handling initial conversations, qualifying prospects and booking appointments automatically.
The eSIM adoption curve will spike as entry-level devices start to come into the market, says FNB Connect CEO Sashin Sookroo.
Finding a solution that balances identity and security is a crucial first step to meeting organisational goals and customer expectations, says Ruchita Shah, senior product marketing manager at Okta.
Financial services are moving away from traditional, rule-based automation, claims FutureBank CEO.