A thorough customer journey map takes into account the full view of systems, processes and people, says Martie De Beer, CCaaS executive at Telviva.
The Digital Experience Lab will be situated in the outdoor area at Montecasino on 22 August.
The retail group partners with OpenText to leverage GenAI and large language models to supercharge its software testing processes.
The Indian software firm grows its South African operations and forges strategic partnerships to provide software development skills.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The Gauteng Department of Education confirms grades one and eight applications extension, after online system host SITA undergoes planned maintenance.
The web page includes information about documentation required and frequently asked questions specific to foreign nationals.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The bank’s technology platform, delivered through the Managed Evolution programme, has now reached 95% completion.
Enhancing customer experiences through strategic partnerships and comprehensive communication solutions.
Education should be a golden thread woven through a fintech firm’s products and services, and built into every interaction with a customer.
Sourceworx offers bespoke, customisable solutions to meet each customer’s needs and objectives.
Benefits of a managed service model include predictable monthly costs, regular operational checks, zero maintenance headaches and painless upgrades, says Paul Field, professional services manager at CASA.