Syspro CEO Jaco Maritz shares the company's plans to capture more market share in the US and UK.
The full automation of EFTXpress and RecXpress have taken EFT and bank reconciliation to levels unheard of in the accounting industry, says Bobby Perel, founder and MD of Peresoft.
With Smartz Solutions’ voice biometrics integrated into its omnichannel platform, authentication can occur in real-time during a natural conversation.
The WhatsApp for Business platform enables direct and efficient communication with Solidarity's diverse membership base.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The most important factor when selecting CRM software is how well it aligns with your business needs, says Luke Marthinusen, CEO and founder of MO Agency.
iOCO, okta and Toyota South Africa host roundtable focused on how Customer Identity Access Management delivers a trusted source of truth for data and identity events.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
By integrating AI with human oversight, bots can manage routine tasks while seamlessly transferring more complex or emotionally charged issues to human agents.
The telecoms operator revamps its digital channels, to improve customer experience and enable self-service.
The Department of Home Affairs will deliver visa waiver application outcomes digitally, starting with Zimbabwe Exemption Permits.
Automatic Interaction Distribution, developed by Smartz Solutions, integrates sentiment analysis and real-time customer engagement.
Looking ahead, MCi aims to expand its reach and continue delivering transformative digital solutions that meet the evolving needs of businesses.