Telviva is hosting a webinar, The Future of Customer Experience, on 16 October at 11:00 SAST.
The tech academy welcomes the non-profit organisation as strategic partner, to build an outcomes-based tech talent pipeline in SA.
The insurer is looking to help South Africans improve their sleeping habits with the ŌURA Ring 4, introducing Vitality Sleep Scores and Rewards.
As more African children come online, recommendations to enhance their safety are being amplified.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The companies will roll-out industry specific contact centre solutions built on Amazon Connect.
ITWeb CX Summit Executive Dinner
Modern flyers, raised on digital convenience, have little tolerance for outdated, manual processes, new report finds.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Consolidation may change the shape of the telecoms industry, but customers still have choices, says Evan Damon, wholesale channel manager at Wanatel.
The fibre-optic infrastructure company launches its intelligent backbone network, increasing core network capacity from 100Gbps to 800Gbps.
The Office of the Tax Ombud’s preliminary findings on eFiling profile hijacking shows South African taxpayers are increasingly becoming victims of this type of fraudulent activity.
A unified workflow ensures consistency across all touch points, no matter where the conversation happens.
Sophos MSP Flex provides pay-as-you-grow flexibility, as users only pay for the active agents they have deployed, says Ross Anderson, Sophos BU executive at Duxbury Networking.