Failing to appoint data stewards is a factor that will undermine the chances of data quality success.

The effects of security far outweigh the costs of protection for organisations and SMEs alike.

While many are leaving SA, there are still some positives to staying behind.

Governments can learn a lesson from corporates in terms of BI.

Henry Ford's revolutionary assembly line just got a modern-day makeover and promises businesses more efficiencies.

For SMEs, CRM is more a necessity than a luxury.

Text analytics helps to make sense of unstructured data, gaining a better understanding of the customer.

Data has to be dealt with appropriately, because it is governed by trust.

A content management system is a vital corporate communications investment. Here's how to make it work.

Spammers target several layers of Maslow's Hierarchy of Needs and could soon abuse the highest level - self-actualisation.

In today's information economy, protecting information is more important than ever.

Provided the correct controls are in place, switching to colour printing generates bottom line savings.

Technology traditionally used in a contact centre environment is finding its feet in the mainstream enterprise.