Equipment can be set up to reduce operational costs.

A comprehensive self-service platform allows customers to research, manage, transact and interact online.

Capability sourcing is beneficial when it's done right, but sometimes, it goes wrong.

Confusion surrounds the role of network access control.

Changes and developments in the technology industry take place at breakneck speeds.

Companies accept and support the trend for virtualisation, but need to make sure their infrastructure is ready.

The open source community needs enterprise software vendors.

Vendors should measure their successes based on their customers' achievements.

Data should not be replicated in many different tools for different users.

The popular communications medium may be tarnished by recent incidents.

Many companies work with various makes and types of office equipment; the key is to manage the process.

Data must be considered in terms of its validity, completeness, consistency and correctness.