SMS volumes continue to grow within the business and social sectors.

Fast-forward to a time when the dynamic contact centre is firmly entrenched in business.

Operational business intelligence is simple and easier for users to understand.

The ability to give and receive acknowledgement gracefully is a great business attribute.

Government faces many challenges unfamiliar to larger corporates.

The market faces an overstocked situation that could negatively affect smaller vendors.

Focus on reducing costs in the data centre during this precarious phase in the economy.

Companies should design a production strategy to improve efficiency and cost savings.

Industries are looking to government to bail them out during the financial crisis.

Contact centres must assess their existing capabilities before becoming dynamic.

Changing behavioural patterns at the office can reduce individual carbon footprints.

Service-oriented architecture has come of age, as was highlighted at the ITWeb SOA Conference.

Space, cooling and maximising usage are not a priority for IT departments at the moment.