Take care when adopting the agile approach to software development.

All parties should act in the best interest of the customer's company.

A practical guide to automating key business processes.

Business intelligence is converging into one toolset that manages one data set.

How do optimised business processes deliver real value?

Government must look towards professional, not community-based, open source.

De-duplication reaches 'plateau of high adoption'.

The same-old software can't deliver new opportunities.

Companies should ask some crucial questions before going ahead with the marketing solution.

Modelling an entity before creating it reduces risk and captures corporate knowledge.

This statement is often bandied about, but is totally untrue.

Call centres have become obsessed with customer satisfaction. Unfortunately, not all of them know how to measure it.

Companies spend too much and derive too little benefit from the solutions they buy.