Blending e-services and the contact centre provides various channels to communicate with customers.

Cloud computing means the user experience is almost completely mobile and no longer time or location dependent.

SA must follow India's offshoring example and take its place at the BPO banquet table.

Business intelligence continues to grow in popularity.

Why isn't IT in South Africa leveraging the proven security benefits of biometrics?

It's time to lay some SaaS myths to rest.

The search for the 'Holy Grail' of new-generation network security continues.

Major business benefits can to be realised when leveraging definitive cloud computing strategies.

To date, transpromo has engaged only one sense: the visual.

SMS is fast becoming a valuable media channel for business.

Many storage products available today are old and outdated, but injected with a bit of cloudiness.

Agile technologies can be adopted and prioritised according to business needs.